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Placing an Order

How do I purchase a subscription?

To acquire a subscription:

  1. Choose your preferred subscription plan from our store.

  2. Add the selected plan to your cart and proceed to checkout.

  3. Enter your personal details and create a new username and password.

  4. Select your payment method and complete the transaction.

  5. You will receive your subscription via the registered email address within 30–180 minutes (up to 24 hours in rare cases).

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

When will I receive my order?

Track the status of your order: Digital Ott Store provides the ability to track the status of an order by tracking number.

Payment

What payment methods are available?

We offer a variety of payment gateways. During checkout, simply select the gateway you prefer—such as credit/debit card processors or online wallets, UPI,  Crypto, Binance, etc —and follow the on-screen instructions to complete your payment.

Is my payment information secure?

Yes. All transactions are protected with 128-bit SSL encryption. Your payment details and personal data are encrypted in transit and cannot be accessed by anyone, including our staff.

When will I be charged?

Your payment is processed immediately upon successful completion of checkout. You will receive a confirmation email containing your transaction details and invoice.

After sales

When will I receive my order?

Track the status of your order: Digital Ott Store provides the ability to track the status of an order by tracking number. We will process and deliver the subscription credentials within 30–180 minutes (up to 8 hours). For exceptional cases, completion may take up to 24 hours.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

How do I contact customer support?

Click the Chat Now button on our website, or send us a message via WhatsApp Support for immediate assistance.

Refund / Replacement

How can I request a replacement if my subscription stops working?

Every subscription includes a replacement warranty. If your subscription ceases to function, please contact our support team with your Order ID, and we will issue a replacement at no additional cost.

What is the turnaround time for replacements or issue resolution?

Once you submit a replacement request, we will process and deliver the new subscription credentials within 30–180 minutes (up to 8 hours). For exceptional cases, resolution may take up to 24 hours.

How do I obtain a refund?

Refunds are considered on a case-by-case basis. To request a refund, please Whatsapp or email our support team with your Order ID and a brief explanation of the issue. We aim to respond to refund inquiries within 24 hours.

Other

Can I cancel my subscription after purchase?

Subscriptions cannot be canceled once delivered, as they are fulfilled immediately upon processing. If you experience technical problems, however, please reach out to our support team for assistance or replacement.

How do I renew or upgrade my subscription?

To renew or upgrade:

  1. Log in to your account on our website.

  2. Navigate to My Subscriptions.

  3. Select the subscription you wish to renew or upgrade and choose the appropriate plan.

  4. Complete checkout through your preferred payment gateway.

Where can I view my past orders and invoices?

Log in to your account and go to Order History. You can view all past orders, download invoices, and check delivery statuses there.

How can I submit a review for a product?

  • Sign in to your account on our website.

  • Navigate to My Orders and locate the item you wish to review.

  • Click Write a Review next to that order.

  • Rate the product using the star scale (1–5) and write your comments.

  • Submit your review. You’ll see it published on the product page within 24 hours after moderation.

What are your support hours?

Our support team is available 24/7 via live chat and WhatsApp. Email inquiries are typically answered within one business day.