1. Overview

At Digital Ott Store, we strive to ensure a smooth, transparent, and satisfactory digital product experience for all our customers. Since our products are entirely digital and delivered instantly upon purchase, our replacement and refund policies are designed to address issues such as defective products, incorrect deliveries, or technical difficulties.

2. Replacement Policy

Eligibility for Replacement

We offer replacements under the following circumstances:

  • You received an incorrect or invalid digital product (e.g., wrong subscription, invalid activation code).

  • The product file is corrupted or inaccessible.

  • The product key/subscription provided is not working and has not been activated before.

Replacement Process

To request a replacement:

  1. Contact Support within 48 hours of purchase at [support email or contact form].

  2. Provide:

    • Your order ID

    • A description of the issue

    • Screenshots or error messages, if applicable

We aim to process valid replacement requests within 1–2 business days.

3. Refund Policy

Eligibility for Refund

Due to the nature of digital products, we only issue refunds in the following cases:

  • The product was not delivered within 24 hours (and you have confirmed non-receipt).

  • The product delivered was invalid, expired, or not functioning and cannot be replaced.

  • You were charged more than once for the same product.

We do not offer refunds for:

  • Change of mind after product delivery

  • Incompatibility issues if system requirements were not checked prior to purchase

  • Issues resulting from misuse or alteration of the digital content

Refund Process

  1. Submit a refund request within 3 days of the original purchase.

  2. Include:

    • Your order ID

    • Clear explanation of the issue

    • Proof of the error (e.g., screenshot, non-activation evidence)

Refunds are reviewed and processed within 2 – 3 business days of approval. If approved, refunds will be issued to the original payment method.

4. Non-Delivery Situations

If your product was not received due to:

  • Wrong email address provided during checkout

  • Email delivery blocked or sent to spam

Please contact us immediately. We will resend the product to a corrected email address after verification.

5. Contact Us

If you experience any issues or need help, contact us at:

📧support@digitalottstore.com

📞  8248708626

6. Policy Changes

Digital Ott Store reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.